Chocolate Fountain Hire


FAQ's and Answers


Listed below is a number of frequently asked questions. If your questions are not answered below please contact us and we will be more than happy to answer.

Q: Is the chocolate fountain suitable for people with a nut allergy?
A: We are not able to guarantee that the chocolate, any flavourings or some of the dips do not originate from suppliers who may use nuts or come into contact with nuts as part of their production processes, therefore we cannot confirm that the fountain would be suitable for those with a nut allergy.

Q: What chocolate do you use?
A: We only use the very best milk or dark, fountain-ready, Barry Callabeaut, Belgian Couvature chocolate callettes.  You will taste the difference when you try our fountains. Fresh chocolate is incorporated every time and the chocolate after the event is either disposed of according to council guidelines on food disposal, or can be requested upon discretion, or used for demonstration purposes only.

Q: What type of chocolate can I have?
A: We use only the very best fountain ready chocolate on the market, so no extra cocoa butter or oil is needed. We can supply dark, milk, pink or white chocolate (extra) and can also supply if desired, add various flavourings and colourings (eg: coffee, mint, orange etc, at extra cost). We will need advance notice to order any flavourings not held in stock. However, what may be 'one man's (or women's) chocolate, may not be another's. Unless you are sure your guests are of one taste bud, we would suggest otherwise, but the option is available if requested. Please read our chocolate of choice section.

Q: What do you require to operate the fountain?
1) We will need access to a power point
2) For outside events we require a level surface and will ideally be located away from any strong draughts, preferably within a marquee.

Q: Who will operate the chocolate fountain?
A: One or more of our fully trained staff will deliver, set up, operate, stock, dismantle, clean and remove the fountain and leave the event spot as clean as possible. With food establishments such as hotels, clubs, restaurants who are covered with the appropriate insurance coverage we are able to hire out the machine, as in our 'Dry Hire' option

Q: Do you hire out your fountains without operators and dips?
A: Sorry, not at this point.

Q: Do you have public liability insurance?
A: Yes we have public liability insurance to the value of 5 million and are registered with the Environmental Health at Cheltenham Borough Council. All food is prepared to the highest of standards.

Q: What sort of dips can I have?
A: There are a range of up to 15 different dips that we can provide and you are welcome to provide your own or suggest a particular favourite for us to get (within reason). Certain foods are not suitable as they can adversely effect the quality of the chocolate and or the operation of the machine. Our standard dipping range includes:

Fresh strawberries
Fresh pineapple chunks
Cold Cream profiteroles
White and Pink Marshmallows
Mini donuts Rings
Cream Dairy Fudge Cubes
Turkish Delight
Toasted Waffle Squares
Seedless grapes

Q: How far do you travel?

A: Everywhere...just let us know where you are as our network extends the whole of the UK.
South East: Kent, London, Middlesex, Surrey.
South West: Devon, Dorset, Gloucestershire, Hampshire, Somerset, Wiltshire, and Bristol & Avon.
South Central: Berkshire, Buckinghamshire, Oxfordshire
Midlands West: Shropshire, Derbyshire, Warwickshire, Worcestershire.
Midlands East: Bedfordshire, Leicestershire
Wales: All of South Wales and parts of North Wales, other areas considered.

Q: Will you require a deposit?
A: A non-refundable deposit of 100 will be required to secure your booking. The balance will is required  7-10 working days prior to the event. In the very unlikely event that we fail to honour a booking (e.g. mechanical failure) a full refund will be provided and every effort will be made to find a replacement. We aim to NOT disappoint - so book early as dates get filled up quickly.
In the event of us having received full-payment for the event and is then cancelled by the client, no refund will be possible as we would have turned away other business for that date. Please see our
Terms & Conditions.

In respect of failure to pay (post event), or delayed final payment on balances, a 10% 'late payment surcharge' is levied on the remaining balance, as a first reminder.

Children and safety guidelines
Due to the thermostatic function of the Chocolate Fountain machine, certain elements run at 50 degrees or more, we would therefore like to suggest to parents therefore with small children that they are supervised at all times when close to the fountain to eliminate the risk of any accidents. While we can assist we cannot be responsible for large or even small crowds of young, unsupervised, children. Chocolate Fountains R Us reserve the right for time-out should certain circumstances exceed safety guidelines and procedures. Under such circumstances our attendant will conduct the dipping process.



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